Matt Beckstrom

[Welcome Matt Beckstrom, our latest guest blogger! -- sarah]

I believe that one of the hardest lessons for technology people is learning how to help users help themselves. We have to remember that a major part of our job is to teach. I've often seen tech people treat users like lowly animals and talk about how stupid they are. These types of people talk down to users and confirm the users’ belief that they don't know anything about computers.

Something about that just isn’t right.