How do you maintain your public computers?
Librarians want to know.
Librarians want to know.
Getting overwhelmed tracking your tech support issues? The free version of Ilient Sysaid might help. Technology and Training Specialist Jaketha Farmer of the Lamar County Public Library in Mississippi informed us about the downloadable application that she's been using to track her library staff's requests.
The Web-based help desk application (hosted on your own server), allows her to create up to 100 accounts for her co-workers. The free version allows two administrators to manage it, and includes reporting and IT inventory features.
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.
Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!
Visit TechSoup to find donated and discounted software and technology products for your library.
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Other software for tracking help desk requests
I recently came across this software package that also allows you to track help desk requests in addition to other features that include an inventory of your network's resources and also querying that inventory to help with troubleshooting. It is free if you are willing to put up with the ads. I had to run the inventory tool a couple times to get some information it missed the first time, but it picked up on the fact that the anti-virus software on several computers was either out-of-date or non-existent. Across a medium or large network, it oculd be an interesting tool to help someone manage all the tasks of keeping technology up and running.
http://spiceworks.com/product/#helpdesk
More help desk software